Retailer Communications Coordinator

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity

Are you a detail-oriented and dynamic communicator? At Metcash, we’re looking for a Retailer Communications Coordinator to help us drive communication excellence and support our independent retailers on a 12-month fixed term contract. In this exciting and fast-paced role, you’ll manage and update the Metcash Retailer website, ensuring consistent, high-quality content that helps our retailers thrive. You’ll collaborate with a variety of stakeholders across the business, working together to deliver communications that truly make an impact.

If you’re ready to take on a role with multiple deadlines, diverse stakeholders, and the chance to make a real difference, we want to hear from you!

In this Role

• Collaborate with diverse stakeholders including state and national teams, internal departments, and retailers, as well as cross-functional teams (e.g., marketing, promotions, merchandise, operations) to ensure effective communication support
• Manage multiple inboxes by clearing backlogs, assisting internal team members with requests, addressing retailer and operation teams queries, and prioritising action items for timely resolution
• Plan, produce, and deliver communications to retailers promptly, covering day-to-day management along with weekly, monthly, and ad hoc requests
• Conduct regular audits of user databases and content to maintain accuracy and ensure all materials remain current
• Develop and oversee EDM campaigns, providing recommendations to enhance effectiveness and maximise value for retailers

You’re Likely a Match If  

• A degree or practical experience in communications, marketing, journalism, or a related field
• At least 2-3 years of experience in a similar role (experience in FMCG is highly regarded)
• Proficiency in Content Management Systems, Microsoft Office Suite, Adobe Photoshop, MailChimp (or similar platforms), and Salesforce is highly desirable
• Exceptional verbal and written communication skills, with strong editing and copywriting abilities, and a keen eye for accuracy and detail
• Excellent interpersonal skills with the ability to thrive in a fast-paced, high-pressure environment
• Proficient in IT and computer systems, with a strong ability to quickly learn and navigate back-end platforms

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

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