Senior HRIS Analyst (SuccessFactors)

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:
•    Grow your career with tailored development programs
•    Thrive your way with flexible work options
•    Make your mark in a high performing, values led team

This role sits within our People & Culture function, supporting enterprise HR systems that enable great employee and leader experiences across the business. 

About the Opportunity

We’re seeking a Senior HRIS Analyst (SuccessFactors) to deliver expert functional and technical support across our SAP SuccessFactors platform, ensuring system stability, enabling change, and driving continuous improvement in partnership with People & Culture, IT, and external vendors.

In this Role

•    Provide Level 2/3 functional support for SAP SuccessFactors, ensuring system stability, data integrity, and timely resolution of incidents and requests
•    Act as a functional escalation point for complex system, access, and configuration issues across the SuccessFactors platform
•    Support system enhancements, configuration changes, and continuous improvement initiatives to improve user experience and service quality
•    Contribute to bi annual SuccessFactors releases, including impact analysis, testing, UAT, and post implementation support
•    Collaborate with People & Culture, IT, and external vendors to ensure HRIS services meet business needs
•    Develop and maintain user documentation, support materials, and contribute to knowledge sharing and capability uplift across the HRIS user base 

What Are We Looking For?

•    Proven experience as a functional SME supporting SAP SuccessFactors in a production environment
•    Strong knowledge of Career, Recruitment and Talent Management modules, with hands on configuration and support experience
•    Solid understanding of HR processes, employee lifecycle data, and organisational structures
•    Experience supporting system enhancements, upgrades, testing, and post implementation activities
•    Strong analytical, problem solving, and customer focused service capability
•    Ability to collaborate effectively with People & Culture, IT, and external partners in a complex enterprise environment

What’s on Offer

We’re proud to offer a workplace that supports your well being, growth, and belonging:
•    🏖️ Extra Leave: 5th week of annual leave, 2 well being days, plus 1 volunteer day annually
•    📚 Career Growth: Endless learning and development opportunities
•    👶 Parental Leave: 12 weeks of gender neutral paid leave for primary carers
•    🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion
•    ⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
•    🧠 Mental Health: Gold accreditation by Mental Health Australia
•    🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited, with hybrid working arrangements available

About Us

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud place in the ASX Top 125.
Through our food, liquor, and hardware pillars, we support independent businesses to become the Best Store in Their Town by providing merchandising, operational, and marketing support.
We’re committed to diversity, inclusion, and sustainability, and we welcome applicants from all backgrounds, including First Nations peoples. If you need support during the application process, just let us know. Your privacy and dignity are always respected. 

Please note: This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.

#LI-KS1 #Hybrid