Service Transition Lead

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Make your mark in a high-performing, values-led team
• Thrive your way with flexible work options

About the Opportunity

As the Service Transition Lead, you’ll work across a major Cyber Security Risk & Privacy Program, supporting initiatives such as Identity & Access Management, SOC uplift, Vulnerability Management, and Operational Technology security.

You’ll combine business analysis, change execution, and operational readiness to ensure solutions are not only delivered—but embedded into BAU effectively. Acting as a key partner to Project Managers, you’ll help drive clarity, reduce delivery friction, and ensure readiness across multiple workstreams.

This is a12 months Fixed-term (FTC) role.

In this Role, You Will:

• Drive embedded change execution, assessing impacts, supporting adoption, and preparing teams for successful go-live
• Ensure service transition and operational readiness, including runbooks, support models, and handover to BAU teams
• Lead business analysis and process mapping across cyber remediation initiatives, defining requirements, controls, and future-state operating models
• Partner across Cyber, IT Risk, SecOps, and vendors to translate technical changes into clear business outcomes
• Support delivery by managing dependencies, risks, and readiness gaps across multiple initiatives
• Strengthen control embedding and audit readiness, ensuring solutions are documented, owned, and sustainable

You’ll bring:

• Strong experience in cyber security programs, service transition, business analysis, or risk remediation within complex environments
• Proven ability to drive change and transition initiatives without dedicated change resources
• Solid understanding of security frameworks (NIST, ISO 27001, ASD Essential Eight, SOCI)
• Confidence working across technical and business teams, with the ability to simplify complex concepts
• Excellent stakeholder engagement, communication, and organisational skills
• A proactive, detail-oriented mindset with the ability to manage multiple priorities in fast-paced environments

What’s on Offer

🏖️ Extra Leave: 2 well-being days, 1 volunteer day
📚 Career Growth: Endless learning and development opportunities
👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion
⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
🧠 Mental Health: Gold accreditation by Mental Health Australia
🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.
We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

Join us and be part of something bigger!

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