Social Media Manager

At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

About the Opportunity

As the Social Media Manager, you'll be the voice of IGA across all social platforms, highlighting IGA’s value offer, sharing our unique stories and driving meaningful conversations with our shoppers. Your role involves executing the social strategy, crafting engaging social first content, evolving the community management function, and driving consideration for IGA. You'll foster engagement, share impactful stories, troubleshoot, and provide insightful reporting. With a love of all things social, you'll partner with other business functions and external agencies to build brand love and grow IGA’s social footprint.  

In this Role

• Develop and implement social media strategies across owned channels.
• Lead the evolution of community management beyond a customer service tool.
• Create and support in the creation of engaging organic content that helps drive meaningful interactions with our local shoppers and consideration for IGA.
• Monitor and respond to customer inquiries, complaints, and challenging posts promptly and in alignment with brand tone.
• Build relationships with like-minded brands, businesses, content creators, local suppliers, and retailers to help provide value for our local shoppers.
• Identify trends and partnership opportunities for organic social content.

You’re Likely a Match If you have

• 2-3 years’ experience in social media and community management across Facebook, Instagram, Twitter, LinkedIn, YouTube and TikTok.
• Strong copywriting and storytelling skills and the ability to translate these skills into IGA’s unique tone of voice and represent our network of family-owned businesses.
• Confidence in the use of Social Media management, monitoring, and planning tools, i.e. Falcon, Hootsuite etc.
• The ability to capture and create engaging, purpose led, channel fit social media content that helps provide value for our social media community and shoppers.
• Experience leveraging user generated content and working with content creators to drive engagement and consideration.

• A background in using analytics tools to monitor performance, improve processes and management of social channels.

Life at Metcash

🌈 Experience a supportive and flexible work environment. We are a FlexReady accredited workplace!

🌟 Enjoy a 5th week of annual leave every year after your first year.

🌿 Benefit from 2 well-being days and 1 volunteer day annually.

🌐 An abundance of learning, development, and career growth opportunities.

💼 12 weeks of gender-neutral paid parental leave for primary carers.

🏆 Proudly awarded the “Bronze Employer for LGBTQ Inclusion”.

🌍 Recognized as the 74th in the "Equileap Top 100" globally for initiatives on gender equity.

🥇 Gold accreditation by Mental Health Australia.

💸 Incredible value discounts and perks through our team member app, “Our Local”.

About Us

Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We’re also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and become part of something bigger!

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