Sorted Retailer Coordinator

Joining the Metcash Family

At Metcash, you’re part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means you’re part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you’ll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

About the Opportunity

We have an exciting opportunity to join Metcash as a Sorted Retailer Coordinator. The successful candidate will be joining a small but very fast growing dynamic B2B e- commerce team that is transforming the way our Independent Retailer’s browse, select and order products and services that support the growth of their Retail businesses. The Sorted Retailer Coordinator will be responsible for onboarding Independent Retailers to our new B2B e-commerce marketplace as well as a full range of customer service functions that enable sustained growth for Retailers, Suppliers and Metcash.

In this Role

• Facilitate the onboarding process for independent retailers onto Sorted.
• Serve as the primary point of ongoing contact for retailers using Sorted.                                                                                               
• Collaborate with National Trading Teams, Logistics Teams, Retailer Operations Teams, and Marketing to strategically increase the number of retailers deriving benefits from Sorted.                                                                                                               
• Effectively address and resolve retailer queries and concerns related to Sorted, whilst capturing feedback for future enhancements.                                                                                  
• Work closely with the wider Sorted team to ensure prompt responses to retailer orders, following pre-determined guard rails.                      
• Collaborate and effectively communicate with the wider Sorted team, with a particular lens to identify opportunity Suppliers not yet on Sorted.

You’re Likely a Match If

• Strong customer service skills.
• Experience in the administrative processes involved in managing product data.
• Strong communication skills and a collaborative style that supports multiple Supplier and Metcash teams.
• Attention to detail is vital.
• Proven experience in a similar sales or promotions role within FMCG.

Life at Metcash

🌈 Experience a supportive and flexible work environment. We are a FlexReady accredited workplace!

🌟 Enjoy a 5th week of annual leave every year after your first year.

🌿 Benefit from 2 well-being days and 1 volunteer day annually.

🌐 An abundance of learning, development, and career growth opportunities.

💼 12 weeks of gender-neutral paid parental leave for primary carers.

🏆 Proudly a Bronze Employer for LGBTQ Inclusion Awards.

🥇 Gold accreditation by Mental Health Australia.

💸 Incredible value discounts and perks through our team member app, “Our Local”.

About Us

Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY23. We’re also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and become part of something bigger!