Customer Service - Trade Dept

At the Independent Hardware Group, we’re strengthening local communities one postcode at a time. We’re the leading supplier of over 600 independently owned stores nationwide – giving them a competitive advantage to take the big chains to task. And with trusted hardware brands like Mitre 10 and Home Timber & Hardware, we can turn local retailers into the best stores in town giving locals the tools and support to build strong communities – literally!

The Metcash story began from the humble origins of our first family-owned corner store in 1927. And for almost 100 years since then, we've been backing independents and strengthening the communities we operate in.

Today, Metcash (ASX: MTS) is Australia and New Zealand's leading independent retail partner and wholesaler in the food, liquor, hardware, and tools industries, with sales of over $18 billion in FY24. We provide our network with marketing, purchasing, warehousing, distribution and systems support.

About the role

Narooma Home Hardware are currently seeking an outgoing and customer focused individual to join the team. The is a generalist position with a wide range of tasks including but not limited to; working in the trade yard and trade counter.

The successful candidate will be offered a casual position working shifts across the week so weekend availability is a must.  We are always keen to support career progression therefore there is the possibility of a permanent role for the right candidate. They will provide excellent customer service, must be motivated, and be relied upon to work in an unsupervised environment.

What you will be doing

• Ensuring the health and safety of all fellow staff, customers and contractors
• Provide friendly and accurate service to our Trade customers
• Complete sales by utilising our Point of Sale System
• Ensure stock control is managed within your area of the business, whether that be via day-to-day practices or participating in stocktakes

• Picking orders to be sent out on delivery trucks
• Putting away stock in line with our merchandising standards, mainly timber and associated products

What you will bring

• Demonstrated strong customer service experience
• Previous building or trade experience preferred but not required; we are happy to train the right person
• The ability to work in a team environment and unsupervised
• Excellent communication and interpersonal skills
• The ability to prioritise workload to effectively meet deadlines
• You must be physically fit and able to be on your feet all day
• An eye for detail and a sense of urgency
• A forklift licence is preferred