Admin / Compliance Officer

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

Metcash Food Service and Convenience business includes a banner of brands that specialise in the supply to wholesale, convenience, foodservice and QSR customers across Australia. Some of these brands include Campbells, Superior Food Services, Independent Grocers (NT), Mooloolah River Fisheries, Sealanes, Southern Cross Marines and Global Meats. Joining the Metcash Food Service and Convenience business means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia.  

About the Opportunity

We are seeking a proactive and detail-oriented Admin / Compliance Officer to join our team in Nerang on a full-time permanent basis. This is a varied role combining reception and customer service responsibilities with compliance administration, making it ideal for someone who enjoys working with people while ensuring processes and standards are maintained. Full training will be provided in compliance requirements, including OH&S and HACCP, enabling you to develop valuable skills within a supportive team environment.

In this Role

• Be the first point of contact for visitors, customers, and incoming enquiries.
• Manage reception duties, phone calls, and general office administration.
• Provide exceptional customer service to internal and external stakeholders.
• Maintain accurate records, databases, and administrative documentation.
• Support OH&S compliance requirements and assist with safety initiatives.
• Assist with HACCP documentation, monitoring, and record keeping.
• Help prepare for audits and ensure compliance documentation remains current.
• Contribute to a safe, organised, and compliant workplace culture.

What are we looking for?

• Previous administration, reception, or customer service experience.
• Previous exposure to OH&S compliance requirements would be highly regarded, though not essential
• Strong attention to detail and a high level of accuracy.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and general computer systems.
• A positive attitude with a willingness to learn compliance processes and procedures.

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited,

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

Please note: This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.

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