Retail Systems Manager

About the opportunity

An exciting opportunity has arisen for a Retail Systems Manager to join our Merchandise team at the Total Tools National Support Office, working across our Port Melbourne and Heatherton offices.

This is a hands-on, operational role where you’ll play in the detail and lead from the front, getting into the nitty gritty of problem solving while leading a small team to ensure our retail systems deliver accurate, reliable information across the network. From pricing and promotional data through to supplier integration and store performance, your work will directly impact how our stores operate day-to-day.

If you enjoy solving complex problems, influencing across teams, and seeing your work directly impact stores and customers, this is a great opportunity to step into a role with real visibility and impact.

What you’ll be doing

• Lead and develop the Retail Systems Support team, providing coaching, guidance, and performance management.
• Act as the key liaison between Merchandise, IT, Finance, Marketing, and Operations to drive collaboration and process improvements.
• Define project scopes, business requirements, and system enhancements aligned with operational objectives.
• Manage ERP (Pronto) master data and system maintenance, ensuring data accuracy and consistency.
• Oversee retail promotion setup, testing, and execution across systems and stores.
• Lead testing, validation, and implementation of system changes.
• Manage EDI processes to improve supplier integration and ordering efficiency.
• Develop reports and insights using Excel, SQL, Power BI, Phocas, and Cognos.
• Provide store support, training materials, user guides, and process documentation to drive adoption and continuous improvement.

You’re likely a match If you have
• Strong ERP experience (ideally Pronto or similar retail systems)
• Advanced skills in Excel, SQL and reporting tools (Power BI, Phocas, Cognos)
• Solid understanding of retail operations, promotions and POS systems
• Experience working with EDI and supplier integration processes
• A proactive mindset - you don’t just maintain systems, you look for ways to improve them
• Ability to manage multiple priorities in a fast-paced environment

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:
🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
📚 Career Growth: Endless learning and development opportunities
👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion
⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
🧠 Mental Health: Gold accreditation by Mental Health Australia
🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities.

Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company-owned stores across Australia.

With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building.

This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity. 

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