Business Development Manager

About the role

We have an exciting opportunity for a Business Development Manager to partner with our independent store owners and support them in optimising sales performance and long-term growth.

In this role, you’ll work closely with customers across the Melbourne Metro region through to the SA border, building strong, trusted relationships and helping store owners grow revenue through targeted marketing initiatives, improved store standards, and an effective product mix.

As a genuine and authentic partner to your store network, you’ll take a proactive, hands-on approach - conducting in-depth store assessments, identifying opportunities, and implementing tailored action plans. You’ll also collaborate closely with internal teams including Merchandise, Marketing, Store Development and Distribution, to drive operational excellence and sustainable results across the network.

This role suits a resilient, self-driven professional who thrives in a fast-paced environment, enjoys solving problems, and takes ownership of outcomes.

What you’ll be doing

• Grow retail and trade sales across your assigned store network

• Champion the successful store roadmap: price, standards, convenience, range, customer service, trade and local

• Benchmark store performance and identify opportunities for continuous improvement

• Support store development activity through detailed assessments and clear action plans

• Identify and promote innovation, ranging and sales opportunities into stores

• Proactively build new business and strengthen existing partnerships

What you’ll bring

• Proven sales experience with a track record of growing a retail or multi-site network

• Hardware industry experience highly regarded

• Strong commercial acumen with the ability to analyse financial reports and translate insights into action

• A solution-focused mindset, with strong problem-solving capability and resilience

• A driven self-starter who takes initiative and follows through

• An authentic, people-first approach to relationship building

• Flexibility to travel from Melbourne Metro through to the SA border

• Excellent communication skills with the ability to influence stakeholders at all levels

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging: 

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually 

📚 Career Growth: Endless learning and development opportunities 

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers 

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion 

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)  

🧠 Mental Health: Gold accreditation by Mental Health Australia 

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredite

About Us

At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities.

Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company-owned stores across Australia. With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building.

#INHT #LI-KB1