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Customer Engagement Officer

Date: 22-Feb-2021

Location: Reservoir, Victoria, AUSTRALIA

Company: Metcash



What we can offer you


If you are looking for an opportunity to work in a fun, friendly environment and in a team that prides itself on delivering exceptional customer outcomes, then this is job for you.

  • Full time role – Monday- Friday
  • Immediate start


About the role


Due to recent business growth, we are expanding our Customer Service team and are currently seeking an outgoing and passionate individual to join our awesome team within our Reservoir Office. The position will suit an enthusiastic and motivated individual with a strong passion for the customer and continuing our history of servicing our customer over and above expectations. Working with a variety of stakeholders and customers, you will have excellent interpersonal and communication skills to build customer advocacy and long-term stakeholder relationships. 


What you’ll do

* Providing excellent customer service, in a professional and friendly manner

* Processing of customer orders, enquiries, complaints and any additional information required by the customer

* Liaise with Account Managers to resolve customer order issues, delivery scheduling and report collation

* Liaising with trade customers via phone and email, regarding order timeframes, pricing, and stock availability

* Ordering of special products as specified on builder orders, liaising with suppliers to meet deadlines

* Any other duties specified by your manager or supervisor


What you’ll bring

* Experience in a customer service role (preferred)

* Exceptional ability to place the customer at the heart of everything you do

* High level of verbal and written communication skills

* Ability to think outside the square to problem solve and identify process improvement opportunities

* Outgoing and enthusiastic personality

* Strong attention to detail

* Ability to work as part of a team

* Effective time management skills

* Proficient computer skills

* Previous experience in a trade environment and associated products (beneficial but not essential)


About Us


We are part of a $14 billion plus business with locations across Australia, New Zealand and China. Metcash proudly support independently owned retailers across our portfolio of brands including Mitre 10, Home Timber & Hardware, IGA, Cellarbrations, Friendly Grocer, Campbells and The Bottle-O. At Metcash we are transforming our business and challenging the status quo of retail.

Operating since 1958, Hardings Hardware is the No. 1 choice for building and renovation supplies, and is a fully owned subsidiary of Metcash Pty Limited. Our commitment to stocking the Best Brands at the Competitive Prices is renowned throughout the trade and matched by the Hardings commitment to providing exemplary customer service and product advice in everything we do.

We provide an extensive range of Cooking appliances, hot water, heating, bathroom, laundry fittings and door furniture.

We pride ourselves on hiring the best people and suppling the best products to ensure the best results for each project. We are current with modern trends and materials and well versed in our understanding of all the products we supply.


If you feel you have what it takes to join us and build your career, we want to hear from you!