Customer Service Officer

Date: 17 Nov 2023

Location: Reservoir, Victoria, AUSTRALIA

Company: Metcash

Leading brand appliances, bathroom & kitchens | Hardings


If you are a people person and looking for a new challenge within in a team that values respect, care and teamwork then we would love to hear from you.


We are looking for a passionate Customer Service Officer who is dedicated to delivering outstanding customer support and loves to be part of an energetic, tight-knit team. The successful candidate will ideally have experience in an inbound service role with excellent communication and problem solving skills. This is a fast paced role which would suit someone that is organised and can multi task and who enjoys building relationships with our customers and providing old fashioned service.

Reporting to the Customer Service Manager, your will be

•    Be first point of contact for all customer enquiries
•    Responding via email or phone with general queries related to products, pricing and availability
•    Processing of customer orders
•    Work with internal departments to resolve customer order related issues
•    Liaise with suppliers to meet deadlines
•    Processing warranty claims
•    Provide assistance with any ad-hoc administrative and customer service duties 


To be considered for this role you will bring

•    A genuine desire to help people
•    Initiative and time management skills
•    High level of verbal and written communication skills
•    Effective time management skills
•    Strong problem solving skills
•    Ability to work within business processes
•    Strong attention to detail
•    Proficient computer skills
•    Previous experience in a trade environment and associated products (preferred but not essential)

Reservoir location with on-site parking
Full time role – 8am – 4.00pm Monday- Friday (2 days at home once full trained)
Immediate start 


About Us
Built upon a foundation of old-school values since opening for business in 1958, Hardings Hardware is a leading choice for builders and renovators. Our commitment to stocking the Best Brands at the Lowest Prices is renowned throughout the trade and matched by a commitment to providing exemplary customer service and product advice in everything we do.
Hardings Hardware service and deliver from its network of six locations in Sydney, Melbourne, Brisbane and Adelaide with an extensive range of Cooking appliances, hot water, heating, Bathroom and Laundry fittings, door furniture and Building materials. Hardings Hardware is a wholly owned entity of Metcash Limited.