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Customer Service Representative

Date: 19-Nov-2021

Location: Rouse Hill, New South Wales, AUSTRALIA

Company: Metcash



About the role

Hudson’s Mitre10 are currently seeking an outgoing and knowledgeable individual to join the team as a Customer Service Representative operating out of our Rouse Hill support office. This position will suit an enthusiastic and motivated individual with strong attention to detail and a focus on continuous improvement. Working with various team members, you will have excellent interpersonal skills to build solid, long-term relationships. 


What you will be doing

* Liaising with trade customers via phone and email

* Providing excellent customer service

* Providing customers with fast, friendly & knowledgeable service

* Processing sales orders, quotes & invoicing in an accurate, efficient & prompt manner

* Any other duties specified by your manager or supervisor


What you will bring

* Strong attention to detail

* Strong customer service focus & ability to build relationships

* Ability to work as part of a team

* Effective time management skills

* A passion for Customer Service

* High level of verbal and written communication skills

* Outgoing and enthusiastic personality

* Work in a fast paced team environment

* Resolve customer issues

* Proficient computer skills

* Commitment to continuous improvement


About Us

Mitre 10 is the ‘Mighty Helpful’ independent hardware store – Proudly Local, Helping Locals. Formed in 1959 when eight independent trade operators came together to form a buying cooperative.

Today the Mitre 10 group is Australia’s largest independent home improvement and hardware wholesaler to the industry and supports an iconic independent and local network of over 700 Mitre 10 hardware operators.

Mitre 10 has been providing millions of homeowners with solutions to their home improvement projects for over 50 years. We are part of local communities throughout the country with many of our stores located in regional Australia.

From the very beginning, Trade has underpinned Mitre 10’s growth and to this day remains at the very core of our business. The Mitre 10 trade customers include some of the country’s national residential builders through to the local handyman – with the right service and products to help tradies get in, get out and get on with it.


If you feel you have what it takes to join us and build your career, we want to hear from you!