Customer Service Officer

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

Our Food Service and Convenience business encompasses our wholesale, foodservices and distribution services across the Campbells Wholesale, Superior Food Services, and Independent Grocers brands – servicing small to medium businesses right across Australia. Joining the Food Service and Convenience business at Metcash means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia.

About the Opportunity

Reporting directly to the State Sales Manager, this full-time permanent position requires you to have a proven background in customer service and sales administration. You will be responsible for providing premium service levels to our valued customers. Due to the continual growth of our organisation, we are actively seeking applications for our next Customer Service superstar to join our Perth branch based in South Fremantle.

In this Role

• Accurate processing of inbound customer orders via phone, email, web, fax.
• Keying in customer orders - Data entry
• Creating and processing orders
• Build sustainable relationships with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Advise customers of our diverse product range and price trends.
• General filing, data entry, faxing, and photocopying
• Ad-hoc administrative tasks as and when required   

You’re Likely a Match If

• Prior experience working as a Customer Service Specialist in a busy customer service environment preferably food service or FMCG industry.
• Customer orientation and ability to adapt/respond to different types of characters
• Great attention to detail
• Excellent communication and interpersonal skills with great phone manners
• Ability to multi-task, prioritise, and manage time effectively.
• Proficient in using MS Office.

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.