State Account Manager

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

Our Food Service and Convenience business encompasses our wholesale, foodservices and distribution services across the Campbells Wholesale, Superior Food Services, and Independent Grocers brands – servicing small to medium businesses right across Australia. Joining the Food Service and Convenience business at Metcash means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia.

About the Opportunity

As a State Key Account Manager – Food Service & Convenience (FS&C) is responsible for managing and growing strategic state-based customers across the foodservice and convenience channels. This role leads customer engagement, executes national strategies at a state level, and drives sales, distribution, and execution excellence through strong collaboration with the channel team, operations team, and the field sales team.

In this Role

• You will manage state-level relationships with FS&C customers including foodservice groups, wholesalers, and convenience banner groups.
• Deliver revenue, volume, margin, and distribution targets across assigned accounts.
• Manage convenience and foodservice groups / banner groups, driving channel plans through our customer partners.
• Monitor state-level trends, shopper behaviour, and competitive activity to inform strategy.
• Work closely with National Key Account Managers to ensure consistency in customer terms, pricing, and communication.
• Partner with Marketing, Category, Supply Chain, and Finance to deliver end to end customer solutions.
• Monitor key KPIs including DIFOT, stock levels, promotional execution, and territory coverage.

You’re Likely a Match If

• You have 3+ years’ experience in key account management or sales roles within FS&C, FMCG, or food/beverage industries.
• Experience working with distributors, wholesalers, or convenience retailers (highly desirable).
• Demonstrated success in customer management, key account growth, and execution delivery.
• Detailed contractual and trading term experience.
• High commercial acumen including P&L analysis (desirable).
• Intermediate to advanced Excel.
• Proficient in CRM systems, Microsoft Office, and sales reporting tools.
• Valid driver’s licence and willingness to travel across the state.

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

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