Retail Manager

About the role

Our flagship Mitre 10 Retail/Trade store in Tooronga is on the lookout for a Retail Manager to take the reins of our retail (Hardware, Tools, Paint, Décor, and Showroom) departments.

This is a hands-on role reporting to the Store Manager, ideal for someone who thrives in a fast-paced environment and knows how to drive sales, uplift team performance, and deliver an exceptional customer experience.

You’ll lead the floor team (both full time and casual team members) to ensure the store runs smoothly – from stock flow and promotional execution to store presentation and safety compliance.

This is a full time, 38-hour a week position, working Tuesday to Saturday roster as the current requirement. Flexibility to work other shifts may be needed depending on business needs.

What you will be doing;

• Lead and coach teams to deliver excellent customer service and sales results
• Oversee merchandising, stock levels, and planogram execution across departments
• Drive promotions and performance in our Kitchen, Bathroom and Laundry showroom
• Review daily sales performance and deliver coaching to maximise results
• Ensure the store meets all safety and operational standards
• Monitor rosters and team productivity to maintain wage performance within budget

What you will bring;

• Previous experience in store or site management, ideally in hardware or home improvement
• Strong leadership skills with the ability to coach and develop teams
• Excellent communication and organisational skills
• A customer-first mindset with an eye for detail and store presentation
• Flexibility to work across trading hours, including weekends

About Us

For over 50 years Mitre 10 has been the local and independent hardware store to thousands of Australians. Our focus is on people, performance and providing great customer outcomes by working together and building partnerships.

If you feel you have what it takes to join our team and build your career, we want to hear from you!

#INHT