eCommerce Specialist

About Us

Design 10 is an award-winning, innovative leader in the kitchen and bathroom industry. We focus on quality, craftsmanship, affordbilitty and support you in every stage of the build process.  Our Design 10 Showrooms are located in Melbourne, Geelong, Hobart, Coff's Harbour, Orange and Dubbo.

Join Us as an eCommerce Specialist: Shape the Future of Digital Retail with Design 10

Based in Tooronga the Design Team have a rare opportunity for a 12mth Fix Term Contract.

Are you an eCommerce enthusiast with a knack for boosting online sales, creating seamless customer experiences, and driving conversion rates to new heights? Design 10, powered by IHG, is on the hunt for an eCommerce Specialist to take our online presence to the next level and deliver exceptional shopping experiences across our Design10.com.au platform.

In this role, you’ll be at the heart of innovation, using your expertise to optimize eCommerce performance through data-driven insights, cutting-edge technology, and a customer-first mindset. Ready to lead the charge in a fast-paced, fun, and collaborative environment? Then this opportunity is for you!

What You’ll Be Doing:

As our eCommerce Specialist, you'll own and elevate the digital shopping experience across multiple platforms, focusing on maximizing eCommerce channel sales and improving key performance metrics (CR%, AOV, UPT). You’ll work hand-in-hand with Marketing, Digital, and IT teams to drive engagement, traffic, and conversion.

Your day-to-day will include:

• Leading the end-to-end management of Shopify platform developments to continuously improve customer experiences.
• Crafting user stories, developing requirements, and working closely with cross-functional teams to deliver impactful features.
• Driving customer engagement through data analysis and reporting on CR%, AOV, and traffic metrics.
• Collaborating with marketing to create compelling content, including product descriptions, brand pages, and SEO-optimized articles.
• Implementing digital marketing campaigns, brand-led initiatives, and performance-based activities to increase sales.
• Optimizing the omnichannel experience for customers, ensuring seamless transitions from online to in-store and vice versa.
• Identifying opportunities for improvement through insights, trends, and customer feedback.
• Working with agency partners and internal stakeholders to deliver eCommerce excellence.

What We’re Looking For:

We’re searching for a strategic and data-driven eCommerce pro who thrives on delivering results. If you’re passionate about customer-first digital experiences and have a strong command over eCommerce platforms, analytics, and UX design, we want you!

Key Skills & Experience:

• 3+ years in an eCommerce Specialist role (retail or direct-to-consumer experience preferred).
• Experience in Shopify, Klavio and Nosto agency
• Hands-on experience managing Shopify or similar eCommerce platforms.
• Proficiency in UX, SEO, A/B testing, Google Analytics, and conversion optimization.
• Ability to translate complex business requirements into actionable, measurable strategies.
• Strong understanding of customer journey optimization, site performance, and merchandising best practices.
• Experience with agile project management and cross-functional collaboration.
• Passion for data, metrics, and using insights to drive business growth.
• A creative and innovative approach to problem-solving with a customer-first mindset.

Ready to Make Your Mark?

If you’re ready to lead, innovate, and drive eCommerce success with a company that’s as committed to its people as it is to its customers, apply now and help us build the best online shopping experience possible!

Let’s create something amazing together. Apply today!

Life at Metcash

🌈 Experience a supportive and flexible work environment. We are a FlexReady accredited workplace!

🌟 Enjoy a 5th week of annual leave every year after your first year.

🌿 Benefit from 2 well-being days and 1 volunteer day annually.

🌐 An abundance of learning, development, and career growth opportunities.

💼 12 weeks of gender-neutral paid parental leave for primary carers.

🏆 Proudly awarded “Bronze Employer for LGBTQ Inclusion”.

🌍 Recognised as 45th in the global "Equileap Top 100" for initiatives on gender equity.

⚖️A neutral gender pay gap of under 5% as published by WGEA 2023- 2024

🥇 Gold accreditation by Mental Health Australia.

💸 Incredible value discounts and perks through our team member app, “Our Local”.

About Us

Metcash is Australia’s leading wholesale distribution company, with revenue 1 exceeding $18 billion in FY24. We’re also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and be part of something bigger!