State Support & Marketing Officer

State Support & Marketing Officer

We’re seeking a highly organised and commercially minded State Support & Marketing Officer to provide marketing, administration and business support to the State Sales team and Total Tools & Hardware Group customer base.

This role plays a key part in delivering local area marketing initiatives, supporting store launches, strengthening digital engagement and training stores to maximise business systems.

Key Responsibilities

• Develop and execute local area marketing (LAM) initiatives and 12-month store marketing plans

• Coordinate store launches, loyalty programs and multi-channel campaigns (social, EDMs, flyers, press, radio)

• Support business events including regional meetings, member training, Expo and NAC

• Conduct store visits with BDMs to deliver training and build relationships

• Act as State trainer for the GUS system and support store adoption

• Prepare professional reports, presentations and communications

• Liaise with internal and external stakeholders to ensure brand standards and shared promotional opportunities

• Support BDMs and manage state marketing committee initiatives

What You’ll Bring

• FMCG or related industry experience

• Strong customer service and stakeholder management skills

• Experience influencing, negotiating and conducting sales conversations

• Ability to manage deadlines and shifting priorities

• Confidence using Microsoft Suite, Canva and operational systems

• A customer-centric, solutions-focused mindset

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging: 

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually 

📚 Career Growth: Endless learning and development opportunities 

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers 

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion 

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)  

🧠 Mental Health: Gold accreditation by Mental Health Australia 

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredite

If you thrive in a fast-paced, relationship-driven environment and enjoy combining marketing, systems and commercial impact, this role offers real opportunity to make a difference at state and store level.

About Us

At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities.

Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company-owned stores across Australia. With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade-quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building.

We respectfully ask that agencies refrain from contacting us about this opportunity.

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