Trade Desk Support

About the role 

An opportunity has become available at our Hudson Mitre 10 store in Queanbeyan for an experienced Trade Support Team Member.

This is a Permanent Part-Time position rostering between 20 – 25 hours a week from Monday to Friday.

You will support our Trade Sales Team with administrative tasks and help deliver excellent service to our trade customers. You’ll use your experience in trade, retail or administration to manage enquiries, process orders and build strong working relationships in a fast‑paced, team‑driven environment. A passion for delivering outstanding customer service will help you succeed in this dynamic role. 

What you will be doing: 

• Liaise with Trade Account Managers to support trade account customers.
• General admin duties to support our Trade Sales team.
• Processing customer orders and preparing quotes accurately and efficiently.
• Arrange and book site deliveries, coordinating with customers and internal teams
• Handle customer queries and complaints in a professional and helpful manner.
• Maintaining accurate data and documentation.
• Work closely with internal teams to ensure smooth operations. 

What you will bring: 

• Strong customer service focus.
• Ability to clearly communicate to customers & Suppliers via phone and email.
• Ability to multitask in a dynamic fast paced trade business.
• Previous experience in administration or customer support.
• Flexibility to work across a 5-day trading week roster
• Trade or building industry experience is an advantage but not essential. 
• Ability to work closely in a diverse team. 

About Us

For over 50 years Mitre 10 has been the local and independent hardware store to thousands of Australians.  Our focus is on people, performance and providing great customer outcomes by working together and building partnerships.  

Our Hudson Trade Centre is the home of quality hardware and expert advice, proudly servicing builders, tradies and home renovators across the nation. Our vision is to grow and strengthen our business by investing in our people and developing strong partnerships with our customers and our vendors. 

If you feel you have what it takes to join us and build your career, we want to hear from you!