Account Manager

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With trusted brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity

We’re looking for a driven and future-focused Account Manager to join our Food team.  In this role, you’ll manage a portfolio of independent retail accounts, acting as a trusted advisor and primary relationship lead.  You’ll drive sustainable growth, build strong partnerships, and deliver commercial outcomes that support both Metcash and our retailers.

This role sits at the heart of our independent retail network, supporting stores with strategic planning, operational excellence, and commercial growth. You’ll be the trusted advisor and relationship lead for a portfolio of retailers, helping them thrive in their local communities.

In this Role

• Own and manage a defined customer portfolio, adapting to changing market conditions, customer needs, and competitive dynamics.
• Lead key account management and delivery, ensuring strong alignment between trade strategy, customer expectations, and commercial outcomes.
• Develop, execute, and maintain Joint Business Plans (JBPs) aligned to customer and Metcash strategies.
• Drive revenue, margin, and growth through effective pricing, promotional, and activation strategies, optimising ROI and performance.
• Execute high‑impact activation programs that drive conversion, visibility, and customer engagement.
• Analyse market trends, customer insights, and performance data to identify risks, opportunities, and new growth initiatives.
• Build trusted, influential relationships with key internal and external stakeholders, representing the business in commercial negotiations.
• Identify and deliver growth opportunities, including state‑based marketing initiatives, activation sell‑in, and participation in key customer events such as Expo.

You’re Likely a Match If

• Proven experience in account management, business development, or sales
• Experience working with multi-site or franchise retailers
• Strong commercial acumen and understanding of margin, pricing, and profitability
• Knowledge of retail operations and store economics (e.g., CODB, compliance)
• Strategic relationship management and influencing skills
• Ability to translate insights into actionable strategies
• Excellent communication and stakeholder engagement skills
• A collaborative, proactive, and customer-focused mindset

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support. 

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

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