Key Account Support

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

Metcash Food Service and Convenience business includes a banner of brands that specialise in the supply to wholesale, convenience, foodservice and QSR customers across Australia. Some of these brands include Campbells, Superior Food Services, Independent Grocers (NT), Mooloolah River Fisheries, Sealanes, Southern Cross Marines and Global Meats. Joining the Metcash Food Service and Convenience business means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia.  

About the Opportunity

We’re looking for a Key Account Support (KAS) to support our National Account Manager (NAM) in managing major customer accounts within the Convenience portfolio.

This role plays a key part in enabling sales and operational excellence by supporting customer account management, forecasting, reporting, and stakeholder engagement. You’ll collaborate with internal teams across Operations, Customer Service, Merch & Marketing, and Field Sales to deliver strong outcomes for our customers.

In this Role

• Support day-to-day sales operations including stock management, pricing, data maintenance, and claims
• Assist with sales and demand forecasting in collaboration with customers and internal stakeholders
• Deliver reporting and insights to track compliance to trading terms and performance metrics
• Build strong internal and external relationships through structured customer engagement
• Support preparation of customer proposals using sales analysis and insights
• Coordinate cross-functional teams to execute sales initiatives and promotions
• Contribute to new supplier onboarding, product setup, and seasonal/NPD activity
• Support trade shows, conferences, and partnership initiatives

What are we looking for?

• Experience in retail, FMCG, or convenience sectors
• Background in sales support or customer service with large customers
• Strong analytical and numerical skills
• Excellent communication and stakeholder engagement capabilities
• Strong attention to detail and continuous improvement mindset
• Ability to manage multiple priorities in a fast-paced environment
• Experience with CRM systems (Salesforce/SAP desirable)
• Team-oriented with a collaborative approach

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited, Hybrid working arrangements available!

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

Please note: This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.

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