Retail Coordinator

Joining the Metcash Family  

At Metcash, you’re part of something bigger. You get all the perks of a small business heart, without missing out on the big business support.

Independent Brands Australia (IBA) is the retailer arm of Metcash's liquor pillar. We're the largest network of independent liquor retailers in Australia, supporting Cellarbrations, The Bottle-O, IGA Liquor, Porters Liquor, Thirsty Camel and Duncans.

At IBA, being part of something bigger means making a real difference to local retailers, businesses and the communities we serve. We support a wide range of independently owned liquor stores, helping them compete with the large chains and thrive in a dynamic market.

When you join the IBA network you’re not just working with a family business, you’re joining becoming a champion for the locals and getting backed by the strength of the Metcash Group. That backing means access to industry expertise, development opportunities and a platform to grow your career and make your mark. Whether you're on the retail floor, in store support or behind the scenes, you're helping to champion successful independents across Australia. 

About the Opportunity  

Are you customer-focused, organised, and passionate about supporting independent liquor retailers? Metcash is seeking an IBA Member Services professional to join our high-performing team and help deliver exceptional service to our retail liquor banners across VIC.

In this pivotal role, you’ll be responsible for the construction, administration, and communication of promotional activities, managing customer liaison, reviewing artwork, and supporting campaign execution. Your ability to coordinate effectively, manage timelines, and maintain high standards of service will directly impact the success of our independent retailers.

In this Role  

• Development and construction of retail promotions and programs for all IBA retail brands.
• Develop and construct 24 catalogue promotions per year to ensure a market and premium feel for Cellarbrations, The Bottle O and IGA
• Participate in quarterly member IBA meetings and Committee meetings
• Building of briefs, proofing of advertising material.
• Meeting the promotional and print deadlines and ensuring accurate information is produced within the agreed timelines.
• Engage with supplier partners to ensure timely submission of relevant information pertaining to the IBA programs including driving premium product submissions.
• Manage the timely delivery and communication of retail programs through to the State Operations team and our retail members
• Management and upkeep of all documents relevant to the IBA Retail Promotions Team and relevant admin duties.
• You will be responsible for general administration duties, responding to retailer and non-liquor trade queries via email, phone and collaborating with the national category team and state field operations team as required.

You’re Likely a Match If  

• Previous experience in a similar role essential
• Ability to work well in a team environment as well as autonomously
• Excellent communication skills
• Highly organised with an ability to prioritise & manage workloads to achieve deadlines
• High level of attention to detail
• Must be able to work in a fast paced and exciting environment
• Intermediate skills in Excel and PowerPoint programs

Life at Metcash  

🌟 Enjoy a 5th week of annual leave every year after your first 6 months. 

🌿 Benefit from 2 well-being days and 1 volunteer day annually. 

🌐 An abundance of learning, development, and career growth opportunities. 

💼 12 weeks of gender-neutral paid parental leave for primary carers. 

🌈 Experience a supportive and flexible work environment. We are a Flex Ready accredited workplace! 

🙏🏼 Thrive where work and family truly co-exist. We are an accredited Family Friendly Workplace. 

🏆 Proudly awarded “Bronze Employer for LGBTQ Inclusion”. 

⚖️A neutral gender pay gap of under 5% as published by WGEA 2023- 2024 

🥇 Gold accreditation by Mental Health Australia. 

💸 Great team member discounts and perks. 

About Us  

Metcash is Australia’s leading wholesale distribution company, with sales of $19.5 billion in FY25. We’re also an ASX top 125 listed company. 

We believe that it is vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support across our food, liquor and hardware pillars. 

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and be part of something bigger!                                        #LI-NS1 #INSLA