Operations Manager

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

The Metcash Food Service and Convenience business includes a banner of brands that specialise in the supply to wholesale, convenience, foodservice and QSR customers across Australia. Some of these brands include Campbells, Superior Food Services, Independent Grocers (NT), Mooloolah River Fisheries, Sealanes, Southern Cross Marines and Global Meats. Joining the Metcash Food Service and Convenience business means the work you do contributes to brands with real purpose, empowering independent businesses and strengthening local communities across Australia.  

About the Opportunity
We’re looking for an experienced Operations Manager based in Ingleburn, working in a full-time permanent role. You will lead day-to-day warehouse and transport operations, ensuring premium customer service through DIFOT, strong productivity, compliant site standards and high-performing team leadership. Reporting to the Branch Manager, you will oversee shift managers, transport, dispatch and store teams, while partnering with key internal stakeholders to optimise service, inventory accuracy, cost control and continuous improvement outcomes

In this Role

• Lead warehouse and transport operations to achieve on-time delivery, order accuracy and strong service outcomes.
• Manage shift managers, storeworkers and transport teams to ensure safe, efficient and seamless daily operations.
• Oversee inventory flow, replenishment, stock rotation, temperature controls and warehouse compliance standards.
• Drive DIFOT performance and coordinate day-to-day distribution activity in a time- and cost-effective way.
• Monitor budgets, KPIs, costs, service levels and operational error rates, providing regular management reporting.
• Identify and implement process improvements to lift productivity, service and operational efficiency.
• Ensure HACCP, OH&S, housekeeping, equipment maintenance and pallet control requirements are met.
• Build an engaged, capable and customer-focused team through leadership, coaching and performance management.

What are we looking for?

• Experience in warehouse management within food services, FMCG or a similar fast-paced environment.
• Strong operational capability across warehouse and distribution functions.
• Demonstrated success leading people and building high-performing teams.
• Experience managing budgets, KPIs and operational improvement initiatives.
• Sound knowledge of HACCP requirements and OH&S compliance.
• Intermediate to advanced Microsoft Office capability.
• Strong communication, problem-solving and project management skills.
• A customer-focused, detail-oriented approach with a passion for quality, safety and service.

 What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

Please note: This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.

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