Credit Administrator

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

About the Opportunity

Are you highly organised, detail-oriented, and experienced in managing customer accounts and credit administrative processes?

We're looking for a Credit Administrator to join our team in Truganina and play an important role in supporting customer onboarding, account maintenance, and credit administration across our Food business. In this fast-paced role, you'll help ensure customer accounts are set up accurately, maintained efficiently, and supported through every stage of the customer lifecycle.

We can't wait to see the positive impact you'll bring to our team!

In this Role

• Support the end-to-end onboarding of new customer accounts
• Maintain accurate customer records, including account details, fees and rebate information
• Ensure all customer documentation is complete, compliant and correctly maintained
• Conduct governance and compliance checks, including ABN and legal entity validation
• Coordinate store settlements and ensure all required documentation is received on time
• Build strong relationships with Commercial Managers to facilitate onboarding and security requirements
• Manage customer account updates, closures and maintenance activities with a high degree of accuracy

You’re Likely a Match If

• Previous experience in administration, customer onboarding, credit administration, accounts, or a similar support role
• Strong attention to detail with a focus on accuracy and data integrity
• Excellent written and verbal communication skills
• Well-developed organisational skills with the ability to manage competing priorities
• Proficiency in Microsoft Office applications, particularly Excel
• Ability to work independently and take ownership of tasks from start to finish
• A proactive, customer-focused approach with strong stakeholder management skills

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY26) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity. 

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